Delivery & Return Policy

Effective Date: January 01, 2026

Welcome to Unitix Shop. We are committed to delivering quality footwear to our customers across Bangladesh and providing a simple and fair return and exchange experience.

Please read the following Delivery & Return Policy carefully before placing your order.

1. Delivery Information

Unitix Shop delivers products throughout Bangladesh through trusted courier and delivery partners.

Delivery Areas

We currently provide delivery services to:

  • Inside Dhaka: Home delivery is available in most areas.

  • Outside Dhaka: Delivery is available across Bangladesh, including district towns and many upazilas.

  • Some remote or hard-to-reach areas may require additional delivery time or charges.

Estimated Delivery Time

Our estimated delivery time is:

  • Inside Dhaka: 1–3 working days

  • Outside Dhaka: 2–5 working days

  • Remote areas: 3–7 working days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, traffic conditions, strikes, natural disasters, or other circumstances beyond our control.

2. Delivery Charges

Delivery charges may vary depending on your delivery location, order size, product type, and current courier rates.

The applicable delivery charge will be displayed or communicated to you before your order is confirmed.

If Unitix Shop offers a free delivery campaign, the terms and conditions of that campaign will apply.

3. Order Confirmation

After placing an order, our customer service team may contact you by phone or message to confirm:

  • Customer name

  • Phone number

  • Delivery address

  • Product and size

  • Quantity

  • Payment method

  • Delivery charge, where applicable

Unitix Shop reserves the right to cancel an order if we are unable to verify the order or if the provided contact or delivery information is incomplete or incorrect.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon receiving the product.

Customers are requested to provide an active phone number and accurate delivery address when placing a COD order.

Repeated refusal to receive confirmed COD orders may result in restrictions on future COD orders.

5. Checking the Product Upon Delivery

Customers are encouraged to check the package and product at the time of delivery.

Please check:

  • Product model/design

  • Shoe size

  • Quantity

  • Visible damage

  • Major defects

  • Whether the received product matches the order

If the product appears visibly damaged or incorrect, please inform the delivery person and contact Unitix Shop as soon as possible.

6. Return & Exchange Policy

Unitix Shop accepts eligible return or exchange requests subject to the conditions below.

Customers should contact us within 3 days of receiving the product if they wish to request a return or exchange.

Eligible Reasons for Return/Exchange

A product may be eligible for exchange or return if:

  1. The wrong product was delivered.

  2. The wrong size was delivered due to an error by Unitix Shop.

  3. The product has a manufacturing defect.

  4. The product was damaged before or during delivery.

  5. The delivered product significantly differs from the product ordered.

All return or exchange requests are subject to inspection and approval by Unitix Shop.

7. Size Exchange

If you ordered the wrong shoe size and want to exchange it for another available size, please contact us within 3 days of receiving the product.

Size exchange will be accepted only if:

  • The requested replacement size is available.

  • The shoes have not been worn outdoors.

  • The shoes are clean and undamaged.

  • The original box/packaging and accessories are returned.

  • The product is in resalable condition.

Size exchange may be subject to applicable delivery/courier charges.

Customers are advised to carefully check the available size information before placing an order.

8. Conditions for Return or Exchange

To qualify for a return or exchange, the product must:

  • Be unused or unworn.

  • Not have any dirt, stains, scratches, or signs of use.

  • Be returned with the original packaging/box.

  • Include any accessories, tags, or items supplied with the product.

  • Be in the same condition as when received.

Products that have been worn outdoors, washed, damaged by the customer, or altered in any way may not be eligible for return or exchange.

9. Products That Cannot Be Returned or Exchanged

The following products may not be eligible for return or exchange:

  • Products that have been worn or used.

  • Products damaged after delivery due to customer use.

  • Products without their original packaging where packaging is required for resale.

  • Products with visible stains, dirt, scratches, or other signs of use.

  • Products returned after the applicable return/exchange period.

  • Products damaged because of improper care or storage.

  • Products that have been modified or repaired by the customer or a third party.

Certain promotional, clearance, or specially discounted products may have different return or exchange conditions. The applicable terms will be communicated with the offer.

10. Return/Exchange Request Process

To request a return or exchange:

Step 1: Contact Unitix Shop through our official customer service channel within the applicable period.

Step 2: Provide your order number and customer information.

Step 3: Explain the reason for the return or exchange.

Step 4: Send clear photos or videos of the product if requested by our customer service team.

Step 5: Our team will review the request.

Step 6: If approved, we will provide instructions for returning the product.

Please do not send a product back without contacting Unitix Shop first. Unauthorized returns may not be accepted.

11. Return Delivery Charges

Return or exchange delivery charges depend on the reason for the request.

If the mistake is made by Unitix Shop

If we send the wrong product, wrong size, or a defective/damaged product, Unitix Shop will take responsibility for the applicable return/exchange delivery arrangement, subject to verification.

If the customer changes their mind or orders the wrong size

If the product is correct and the customer simply wants another size or changes their mind, the customer may be responsible for applicable return and/or re-delivery charges.

12. Refund Policy

If a refund is approved, the refund amount and method will depend on the reason for the return and the original payment method.

Refunds may be processed through the applicable payment channel used for the order.

Delivery charges may be non-refundable unless the return is caused by an error, defect, or other issue attributable to Unitix Shop.

Refund processing time may vary depending on the payment provider or banking/mobile financial service.

13. Product Availability for Exchange

Exchange requests are subject to product availability.

If the requested replacement size, color, or model is unavailable, Unitix Shop may offer:

  • Another available size or product, or

  • A refund where applicable.

14. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We may request photographs or videos to assess the issue.

After verification, Unitix Shop may offer an appropriate solution, such as:

  • Product replacement

  • Size/product exchange

  • Repair where applicable

  • Refund, subject to our assessment and availability

Minor variations in color, texture, stitching, or appearance may occur due to manufacturing processes, lighting, photography, or differences between screens and may not necessarily be considered defects.

15. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Please make sure your:

  • Name

  • Mobile number

  • Full address

  • District

  • Area/thana/upazila

  • Delivery instructions

are correct.

If an order cannot be delivered because of an incorrect address, unavailable phone number, or customer refusal/unavailability, additional delivery charges may apply for re-delivery.

16. Failed Delivery or Refused Orders

If a customer refuses to accept a confirmed order without a valid reason, Unitix Shop reserves the right to restrict future Cash on Delivery orders.

For certain orders, we may require advance payment or confirmation before processing another order.

17. Promotional and Free Delivery Orders

Special offers, discounts, bundle deals, and free delivery campaigns may have separate terms and conditions.

If a returned order no longer qualifies for a promotional offer, the applicable discount or promotional benefit may be adjusted when calculating the refund.

18. Delivery Delays

Unitix Shop works with third-party courier services and cannot guarantee delivery at an exact time.

Delivery may be delayed due to:

  • Traffic congestion

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Natural disasters

  • Political unrest or strikes

  • Incorrect customer information

  • Events outside our reasonable control

We appreciate your patience in such circumstances.

19. Policy Changes

Unitix Shop reserves the right to update or modify this Delivery & Return Policy at any time.

Any changes will be published on this page, and the updated policy will apply to orders placed after the effective date of the revised policy.

20. Contact Us

If you have any questions regarding delivery, returns, exchanges, or refunds, please contact Unitix Shop through our official customer service channels.

Unitix Shop
Customer Service: +880 1303 11 22 95
WhatsApp: +880 1303 11 22 95
Email: unitixshopbd@gmail.com
Website: Contact us

By placing an order with Unitix Shop, you acknowledge that you have read and agreed to this Delivery & Return Policy.